Effective Date: 04/03/2026
Business Name: Al Burooj
Website: https://thealburooj.com

1. Order Cancellation

Orders may be cancelled within 5 minutes of placing the order, provided food preparation has not started.

Once the kitchen begins preparation, cancellations are not permitted due to the perishable nature of food items.

To request cancellation, contact us immediately at:
📞 [Phone Number]
📧 [Email Address]

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Incorrect item delivered
  • Missing items in the order
  • Food received in damaged or unsafe condition
  • Order not delivered

To request a refund:

  • Notify us within 2 hours of delivery.
  • Provide order number and photo evidence (if applicable).

3. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after preparation
  • Minor taste preferences
  • Incorrect address provided by customer
  • Delivery delays caused by external factors (traffic, weather, etc.)

4. Refund Process

Approved refunds will be processed:

  • Online Payments: Within 5–7 business days to the original payment method.
  • Cash on Delivery (COD): Via bank transfer or store credit.

5. Contact Information

For refund-related concerns:

📧 Email: th***************@***il.com
📞 Phone: 03169231114
📍 Address: Al-Burooj Hotel & Restaurant Abshar Chowk Kotli, AJK